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SmartLink is a solution that enhances electronic data and document exchange of logistics partners and, it also provides logistics visibility of the data interface. You can seamlessly transfer data to your various trading partners through the SmartLink’s web-based solutions. It integrates business data with your customers and partners while streamlining processes and increasing the efficiency, visibility, and profitability of your operations

In particular, SmartLink provides automation of customs filing, validity monitoring, data sharing with partners, and error detection. At this fluctuant logistics business environment, the effective countermeasures for newly added logistics compliance have emerged as an enterprise's competitive component. By responding to customers' requirements in advance, SmartLink provides values for customer’s risk resolution, productivity improvement, and compliance with regulations.

    Customs Service

    SmartLink helps customers solve the problems of customs declaration through the global customs network, electronic data interchange and featured visibility-Portal of One Stop customs declaration functions. SmartLink provides customs filing service for advance manifest filing rule of most of global customs. U.S ACE / ISF, Canada ACI, Europe ENS / EXS, Japan AFR and Korea KMS.

      Shipper Service

      SmartLink currently provides electronic data interchange service for eBKG, eSI and Tracking between shipper and top 50 of the world's largest ocean carriers improving their efficiency of documenting business process.

        Logistics EDI Integration Service

        SmartLink can integrate business data from any type of your logistics partners: shippers, freight forwarders, carriers, warehouses, transportation companies, port terminals, and customs into any type of data format such as UN EDIFACT, X12, XML, or customer defined format.


          • Seamless integration of business data from customers and partners
          • SmartLink offers choices of flexible access and connectivity options:
          •   1. EDI Integration with customer's existing solutions (Customer is able to use any message format)
          •   2. Web-based for customers who cannot create an EDI message
          • Dash-boarding and reporting to monitor, audit, and declare on security initiatives
          • Flexible architecture basis that supports multiple devices and various Internet browsers
          • Cooperation with partners (data sharing & outcome sharing)
          • Full support for advance filing rule of global customs
          • Detailed Assistance for shipment documentation between shipper and ocean carriers
          • Dedicated 24/7 SMARTLINK customer service


            • Streamlining process, eliminating errors, and faster documentation
            • Rapid reponse to customs regulations on dangerous goods and averting possible fines for inaccuracy, delay, or omission
            • Reduced data redundancies and improved data accuracy
            • Advanced data security (security stability and reliability)
            • Visibility and pre-monitoring for filing process
            • Minimized omission risks providing immediate alerts
            • Operational efficiency through easier cooperation with partners
            • Dedicated 24/7 SMARTLINK customer service

            Diminishing the risk of shipment delays, available 24/7 with immediate accessibility

            SmartLink Services include:

            Customs Service Shipper Service

Customs Service


Security filings for global customs have complex issues to report declaration directly to customs. As one of the first service providers certified by global customs, SmartLink helps customers to solve their problems regarding customs declaration through the global customs network, electronic data interchange, and featured visibility Portal of One-Stop customs declaration functions. Tapped into at least 15 years of global customs services, and we're equipped with the skill set and ability to handle advanced filing services for most of the global customs authorities as follows:

  • U.S. Custom and Border Protection’s (CBP) Automated Commercial Environment (ACE) and Import Security Filing(ISF)
  • Canada Border Services Agencies (CBSA) Advanced Commercial Information (ACI)
  • Japan Nippon Automated Cargo and Port Consolidated System (NACCS) Advance Filing Rule (AFR)
  • EU Customs Entry Summary Declaration / Exit Summary Declaration and Korea Customs manifest filing Rule.
  • SmartLink can provide EDI connection with customs of any other countries that customer wants

SmartLink customs service provides Freight Forwarders, Carriers and Importers with a declaration solution that includes:

  • Dash-boarding and reporting to monitor, audit and report on security initiatives
  • SmartLink offers flexible access routes and connectivity options:
  •   1. EDI Integration with customer legacy system (unified EDI message format for each customs or any type of message format which the
            customer desires)
  •   2. Web-based for customers who cannot create an EDI message
  • Customer can create and provide User ID to their partner companies directly. So they will be able to delegate filing authority and manage filing
  • Not only stability and customer convenience in technical aspects are provided but also consulting services for customs regulations and rules
         regarding business process will be provided. So, customers can remove the risks and associated costs within international shipping.

Service Scope

    Country Customs Rule Category Customer Type (Filer)
    U.S.A. ACE Ocean Manifest Ocean Carrier
    Freight Forwarder
    (Automated Commercial Environment) Air Manifest Air Carrier
    ISF (Import Security Filing) Ocean Carrier
    Freight Forwarder(representative)
    Canada ACI
    (Advance Commercial Information)
    ACI Marine Ocean Carrier
    Freight Forwarder
    ACI Air Air Carrier
    for Freight Forwarder
    Freight Forwarder
    Japan AFR
    (Advance Filing Rules)
    Ocean Manifest Ocean Carrier
    Freight Forwarder
    Korea KMS (Korea Manifest System) Air Import Freight Forwarder
    Europe ENS (Entry Summary Declaration) ENS Marine / Air Ocean Carrier
    Air Carrier
    EXS (Exit Summary Declaration) EXS Marine / Air Ocean Carrier
    Air Carrier

    Customs Regulations & Rules

    U . S . ACE

    1. The Latest Trend in US Customs Clearance after September 11 Attacks

    In response to the disasters caused by the synchronized terrorist attacks on September 11, 2001, the United States has introduced a variety of enhanced security measures. They are being implemented in two major directions: administrative reorganization and amendment as well as supplementation of existing institutions. The former pivots on the creation of the Department of Homeland Security (DHS), and with the administrative reorganization, adoption of new security measures is gaining speed. And the latter is what US Customs and Border Protection (CBP) implements by coming up with measures to stop maritime terrorism by creating a container security program that systematically screens trade goods arriving in the US, with a view to upgrading security for cargoes imported to the country and their route. Crucial elements of the latter are set up around Container Security Initiative (CSI) and 24-Hour Advance Vessel Manifest Rule (commonly called 24-Hour rule).

    2. Background of 24-Hour Advance Vessel Manifest Rule

    September 11 attacks posed serious problems as to the maritime container cargo transport, in that if international terrorists with intent to mount terror attacks bring into the US weapons of mass destruction (WMD) or nuclear weapons cached in a container ship, the damage should be tremendous. In fact, after September 11 attacks, experts estimate that ships are quite likely to become the next target for terrorists. As a matter of fact, container ships engaged in import and export operations go through ports in a number of countries and carry a great variety of cargoes and thus, run the risk of loading terror-related merchandise. That is why it has become imperative that they come up with a more secure system to stop international terrorists from taking advantage of maritime containers to commit acts of terrorism.

    3. Key Specifics of 24-Hour Advance Vessel Manifest Rule

    (1) Submitter of 24-Hour Advance Vessel Manifest

    Parties that are directly involved in the implementation of 24-Hour Advance Vessel Manifest Rule include not only transporters (shipping companies) but also Non-Vessel Operating Common Carriers (NVOCCs) that use transportation service. Accordingly, 24 hours prior to loading at foreign ports, all transporters that want their cargo-carrying ships to call at US ports must submit a vessel manifest to the US Customs and Border Protection (CBP), using CBP Form 1302 or an electronic form that has been approved by CBP as the same. Moved up from the previous deadline set by CBP, which was 48 hours before arrival to a US port, the new regulation is designed to ensure a cargo security check. Besides shipping companies, NVOCCs that deliver goods to shipping companies for loading from foreign ports must get a license from the Federal Maritime Commission (FMC) or, if in possession of International Carrier Bond, must electronically submit a vessel manifest to CBP through Automated Manifest System (AMS) 24 hours ahead of loading from a foreign port.

    (2) Specifics of Declaration in 24-Hour Advance Vessel Manifest

    As shown in Table 1, transporters or NVOCCs must submit information on cargo, container, and ship classified in total 14 categories.

    Table 1
    < Table 1 > Specifics of Declaration in 24-Hour Advance Vessel Manifest
    Cargo information Ship’s (or transporter’s) B/L number and quantity.
    Accurate description (with 6-digit HS code) and weight of freight, or for sealed containers, shipper-provided description and weight
          (however, such generic description as “freight all kinds (FAK)”, “general cargo”, and “said to contain (STC)” are not acceptable).
    B/L-listed shipper’s full name and address or identification number assigned by CBP.
    B/L-listed consignee’s full name and address, owner’s representative’s name and address, or identification number assigned by CBP.
    Internationally recognized hazardous substances code.
    Container information Container number.
    The seal number attached to the container
    Ship information The last port which a US-bound ship departs from.
    Standard Carrier Alpha Code (SCAC).
    Carrier assigned voyage number.
    Scheduled date of arrival to the first port of call in the US.
    Name of the port where a US-bound foreign transporter receives cargo.
    Ship name (its IMO number), name of the country where documents are created, and ship’s official number.
    Name of the foreign port where freight has been loaded.

    (3) Exceptions to 24-Hour Advance Vessel Manifest

    A transporter etc. that specializes in carrying bulk cargoes such as oil, grains, and iron ore, or break bulk cargo (not loaded into containers, but packaged or bundled up) must submit a cargo declaration to US CBP 24 hours prior to its arrival in a US port.

    (4) Sanctions for Violations of 24-Hour Advance Vessel Manifest Rule

    In customs clearance, strict compliance with 24-Hour Rule is essential to securing the global supply chain from the perspective of US CBP. Therefore, against violations of 24-Hour Rule, US CBP imposes sanctions such as refusal to receive a vessel manifest, levying a fine, sending a message banning loading, refusal to offload containers, and detaining or confiscating a ship.

    a. Refusal to receive a vessel manifest

    With this measure, US Customs and Border Protection demands detailed and accurate provision of 15 items on top of the existing requirements for a vessel manifest. Therefore, when a transporter or an NVOCC fails to comply with the requirement for cargo declaration, US CBP may refuse to receive a vessel manifest. With regard to providing detailed and accurate information for a vessel manifest, phrases expressing ignorance or lack of knowledge such as “shipper’s load and count”, “said to contain”, “container sealed by shipper”, and “contents unknown”, or vague expressions such as “general cargo” are not going to be accepted. It is not acceptable to leave the ‘Consignee’ unnamed, simply state “As directed” or “As directed by shipper” in ‘Consignee’ or ‘Person to be notified’ without providing specific relevant information, write in a consignee name only without an address, or provide an incomplete or invalid address.

    b. Levying a fine

    A fine is to be imposed on a transporter or an NVOCC that is late in submitting a vessel manifest. To be specific, in case a transporter or an NVOCC fails to submit a vessel manifest in accordance with the rule, fails to declare in the manner specified in the rule, fails to declare within the required time limit, or electronically transmits to US CBP counterfeited, doctored, or false documents, vessel manifest, or data, a transporter is fined USD 5,000 for the first violation and USD 10,000 for each following violation while an NVOCC is charged USD 5,000 for later settlement and USD 5,000 for each next violation.

    c. Sending a message banning loading and refusal to discharge containers

    To a transporter or an NVOCC that has violated the 24-Hour Rule with incompletely filed cargo, US CBP delivers a message banning loading (‘Do Not Load’). This loading-banning message means that CBP has prohibited a shipping company from loading on a ship from an overseas port heading to the US a specific container found in violation of the 24-Hour Rule with an invalid or incomplete vessel manifest, or with regard to requirement related to consignee name or address. A transporter or an NVOCC that ignores a loading-banning message and goes ahead to load a specific container will be denied permission to discharge the container at the US port where the ship will arrive.

    d. Detaining or confiscating a ship

    When it fails to receive complete cargo information through a specified vessel manifest from a transporter or an NVOCC no later than 24 hours to the loading of cargo at a foreign port, the US CBP may prohibit offloading of the entire cargo until all required information is received, and may detain or confiscate a ship if it is loaded with weapons of mass destruction etc. Thus, we have surveyed the background of and key details of 24-Hour Advance Vessel Manifest, which was fully enforced in the US from February 2003. In our next issue, we will take a bit closer look at the key specifics of Importer Security Filing and additional carrier requirements.

Shipper Service


Despite all the costs and some cases of supply chain risks (in the form of shipment delay) arising from manual processing, most of the ocean shipping are still processed via phone, fax, and email, or through intermediaries such as freight forwarders, rather than direct.

Disadvantages in Pre-Existing System


Waste of Time & Cost

Delay & Inaccuracy

Ignorance of Recent issues

With just One Click, send shipment documents to around 50 Carriers via EDI:

Stop RE-Keying

Click once and send shipment documents using B/L data which is located in the customer's system.

The customer will not have to input shipment documents every time manually in the carrier’s website.

Cost Reduction & Time Saving

Some carriers are charging documentation fee for shipment documents via Fax or Email

Documentation fee can be waived after transmitting shipment documents via SmartLink Reduce Communication costs

Faster Speed and Minimized Error

Quick submission of shipment documents to carrier before cut off date

No need for repetitive calls and corrections

EDI will transmit shipment documents automatically and receive accurate responses from carriers.

Preparation of VGM regulations

Shippers or Freight Forwarders should send verified cargo and container weight information to carriers to comply with the Verified Gross Mass regulations of SOLAS

SmartLink can send verified cargo and container weight information including shipment documents (EDI)

What’s more?

With a SmartLink account, you can create automatic shipping instructions from your confirmed booking and generate Customs Clearances from your Shipping Instructions.

Seamlessly link all the steps in your ocean shipment process - including B/Ls and tracking - by using SmartLink’s single, easy-to-use UI

From the most complex shipping needs, including those with specific customs and carrier data requirements, SMARTLINK easily establishes the Shipment Management process.

Why SmartLink?

    Experience the ease of use in a single shipment process for over 50 carriers, in multiple languages

    Discover efficiencies for communicating with multiple carriers and partners in one system.

    Bring visibility into your shipments beginning from the initiation to the final destination.

    Receive automatic shipment status notifications for you and your trading partners

    Reduce mistakes with built-in intelligence that catches data errors.

    Meet 50% faster speed versus manual New bullet point.

    To save time, you only have to enter the data once.

    Reduce the potential errors of data entry.

    Re-use and edit existing booking data to create new Shipping Instructions and Shipping Instructions data to create new customs manifests.

    Enjoy our dedicated 24/7 SMARTLINK customer service support

Service Group

Employ SMARTLINK to book your containers with of the world's top 50 biggest ocean carriers and NVOCCs

Manage your entire booking process from Booking Request to Booking Confirmation.

Deliver your booking requests, amendments, and cancellations to all of your carriers error-free.

SmartLink is available 7 days a week / 365 days per year.


    Efficiency : Stop re-keying data and calling all your carriers to find out the status of your shipment. SmartLink offers one standardized booking process, instant notifications, and neat templates to simplify your ocean shipping process.

    Speed : Generate faster bookings by 50% on SmartLink (compared to manual) through online templates eliminating the need of phone calls, emails and faxes.

    Accuracy : Reduce data entry errors while auto- recommendation captures possible errors.

    Flexibility : Generate bookings on over 50 world leading carriers in 24/7, in multiple languages.

    Visibility : Automatic notifications provides proactive shipping status updates and tracking of ongoing status.

    Communication : SMARTLINK notification system manages bookings and alerts on an exception basis to partners and customers of important changes by keeping the validation report

If you manually book through phone or fax, and if you connect separately to each individual carrier’s booking system, SmartLink will save your time by giving you a better visibility to your shipments with precise accuracy.


    Available through desktop internet connections or an EDI-enabled environment

    Identical booking process with all participating SMARTLINK carriers by using templates for repeated bookings.

    Instant booking numbers for qualifying transactions

    Automatic notification of booking status changes to third parties including a standard confirmation message from all participant carriers

    Keeping a history record for each booking including a summary of critical version changes

Reduce errors and speed up your bookings with over 50 carriers

With one simple connection to SmartLink

you’ll get 24/7 access to our booking application designed for streamlined booking process.

You can efficiently book, confirm, and communicate with over 50 carriers.